Frequently Asked Questions
SHOPPING
How Do I Know If My Order Went Through?
After an order is placed, we'll send an order confirmation to your email immediately. If any mistakes were made in ordering, please contact us as soon as possible to rectify the situation. If you haven't received an email, please check your SPAM filter in your email first and then contact us.
How To Cancel My Order?
If your package has not yet been shipped for over 1 week after your order is placed, please contact us to cancel your order as soon as possible.
Sold Out? What If The Item I’m Interested In Is No Longer Available In My Size?
Due to our limited stocks of clothing, some items sell out quickly. We try our best to replenish based on your needs, so send us the item and size you're interested in, including the product link, and our team will do our best to get you the item you need.
What Should Do If The Size Is Different From What I Ordered?
Please note that the measurement shown on the size chart is around 1-2 cm tolerance. Every product has its size chart on the page, and we use the measurement of cm to measure the product. If they don't fit you well, you could return the items. (Please check our return policy)
Why is The Color Of the Received Product Is A Little Different From What I Saw Online?
Our products are photographed by the camera, without adding any filters to the picture. Product color difference depends on your phone or computer screen, but if you are unhappy with your order we will be happy to do a return or exchange.
Do You Have Your Own Physical Store?
We do not operate in any physical locations at this point. Stay tuned as our brand grows.
How Do I Use A Coupon Code?
Just enter the coupon code at the input box at the checkout page, the discount will auto-apply on your order, pls make sure of the coupon using dates. If it expires, your coupon code won't work.
Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information?
Please see our Size Guide nearing the size options on the product page. If you still have specific questions about a fit of an item or measurement guidelines, please email us for more help.
Why Was My Order Canceled?
Due to unforeseen circumstances, items listed on the website are in rare cases out of stock in our factories. If this does happen, we will contact you within 24-48 hours to explain the cancellation. If other items in your order are in stock, those items will still be shipped to you and the unavailable item will be removed from your order and a refund will be processed.
Need To Change Something On My Order, How Can I Do That?
Please contact us immediately if you need to change or cancel your order. We process and ship orders quickly (one business day to ship items that are in stock). Once the parcel has been processed and sent to the post office, we will be unable to make any changes.